Review what the DMT warranty covers, the applicable warranty periods, the principal exclusions and the steps required when requesting assessment, repair or replacement.
The summary above is provided for convenience. The complete terms below govern warranty coverage and claims.
Submit the claim first, wait for DMT’s assessment and obtain an RMA number before arranging shipment.
Submit the issue within 30 days after it becomes apparent and no later than the end of the applicable warranty period.
No product may be returned without a valid Return Material Authorization number issued by DMT.
Use adequate protective packaging and follow the shipping instructions supplied with the RMA.
These terms apply to eligible DMT-manufactured products supplied to the original purchaser.
Danish Myo Technology A/S (“DMT”) warrants to the original purchaser that myograph systems and other hardware products manufactured by DMT will be free from defects in materials and workmanship under normal use and in accordance with DMT’s published instructions for a period of two (2) years from the date of shipment from DMT’s facility, as evidenced by DMT’s shipping records (“Warranty Period”).
During the Warranty Period, DMT will, at its sole discretion:
The foregoing remedies constitute the purchaser’s exclusive remedies under this warranty.
This warranty is non-transferable and applies solely to the original purchaser.
Force and pressure transducers, whether supplied separately or as part of a myograph system, are warranted for a period of six (6) months from the date of shipment, covering defects in materials and workmanship under normal operating conditions.
This warranty does not cover damage resulting from overload, misuse, contamination, corrosion, accidental damage, improper handling, unauthorized modification, or operation outside specified limits.
Transducers are precision measurement components subject to wear during normal laboratory use. DMT recommends periodic inspection and recalibration in accordance with the applicable product documentation.
DMT software products, including but not limited to MyoDAQ, MyoVIEW, MyoNORM, and MyoPULSE, are provided under a separate Software License Agreement and are not covered by this hardware warranty.
DMT warrants that software will perform substantially in accordance with its documentation at the time of delivery. Software defects should be reported to DMT Technical Support.
Software updates, upgrades, enhancements, and bug fixes may be provided at DMT’s discretion and are not guaranteed under this warranty.
This warranty does not apply to damage, defects, or failures resulting from:
To the maximum extent permitted by applicable law, DMT’s liability under this warranty is limited exclusively to the remedies described in Section 1.
DMT’s total aggregate liability arising out of or relating to any warranty claim shall not exceed the purchase price paid for the affected product.
DMT shall not be liable for any consequential, incidental, indirect, special, exemplary, or punitive damages, including but not limited to:
These exclusions apply regardless of the legal theory asserted.
Nothing in these terms limits any rights that may apply under mandatory consumer protection legislation.
All warranty claims must be submitted in writing within thirty (30) days after the defect becomes apparent and no later than the expiration of the applicable warranty period.
The following information should be included:
No product may be returned without a valid Return Material Authorization (“RMA”) number issued by DMT.
The RMA number must be clearly marked on the outer packaging of the returned shipment. Products returned without an RMA number may be refused.
Products must be returned in adequate protective packaging. Products damaged during return transit due to inadequate packaging will not qualify for warranty coverage.
Unless otherwise agreed in writing:
DMT will assess returned products and provide an initial evaluation within fifteen (15) business days following receipt.
Where a warranty claim is accepted, DMT will use commercially reasonable efforts to complete repair or replacement within thirty (30) business days, subject to parts availability.
If additional time is required, DMT will communicate an updated estimated completion date.
DMT shall not be liable for delays caused by circumstances beyond its reasonable control, including supply chain disruptions, transportation delays, labor shortages, governmental actions, or force majeure events.
Products repaired or replaced under warranty shall remain covered only for the remainder of the original applicable warranty period.
Repair or replacement shall not restart or extend the original warranty period.
Eligible products may be enrolled in DMT’s Extended Warranty Program pursuant to DMT’s Extended Warranty Terms and Conditions.
The Extended Warranty Program is available only for eligible products that remain within their original warranty period and meet the conditions specified by DMT.
These Warranty Terms shall be governed by and construed in accordance with the laws of Denmark, excluding its conflict-of-law rules.
The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
Any dispute, controversy, or claim arising out of or in connection with these Warranty Terms shall be finally resolved by arbitration under the Rules of the Danish Institute of Arbitration.
The seat of arbitration shall be Copenhagen, Denmark. The language of the arbitration shall be English.
Select the route that best matches the issue. A system fault is not automatically a warranty claim and may first require technical assessment.
Provide the product model, serial number, shipment or purchase date, defect description and relevant photographs or supporting documentation.
Normal wear, calibration drift and preventive maintenance are not necessarily warranty matters. DMT can advise on service, inspection and recalibration options.
Submit the system model, serial number, shipment or purchase date, defect description and supporting photographs. DMT will review the information and advise whether troubleshooting, service or a formal warranty return is required.
