Support request

Technical Support

Please complete the form below with your contact details, DMT system information and a short description of the technical issue. A DMT technical support representative will review your request and get back to you as soon as possible.

Faster support starts with clear information

Identify the system Include the DMT model, serial number and any connected hardware.

Describe the issue Explain what happens, when it occurs and what you expected the system to do.

Add supporting material Photos, screenshots, error messages and software details can help us diagnose the issue efficiently.

Case information

Submit your support request

Fields marked with an asterisk are required. Product and serial-number information helps DMT identify the correct system and review the request more efficiently.

Contact information

Contact name *

Institution or company *

Email *

Phone

Product information

Support request type *

Product family *

Product model *

Enter the model number or software name.

Serial number

Provide the serial number when available, particularly for troubleshooting, repair, calibration or warranty requests.

Support request

Subject *

Example: Unstable force readings on a 620M system.

Description *

After submitting the request, DMT may ask you to provide photographs, screenshots, data files, software version information or other documentation required to investigate the issue.

The information submitted through this form will be used to manage and respond to your technical support request.